Refund commitment
How to request a 7-day no-questions-asked refund
To request a refund, sign in to the user panel and locate the relevant order. Confirm the plan name, payment amount, and order record before submitting. Keep the order details in the panel and identify the order to be handled in the same request.
After submitting a refund request, continue checking its record and result in the user panel. Confirmation paths may vary by payment method; the panel’s order status and refund record are definitive. If the page status is slow to update, attach the relevant order details to a ticket instead of creating duplicate requests.
JWVPN uses the same 7-day no-questions-asked refund wording across its plans page, help documentation, and refund policy. For the full terms, read the refund policy before choosing a monthly plan or non-expiring data bundle.